Incident Details

Completed [01/10/2025 13:49]

All works completed successfully.

Scheduled [30/09/2025 21:13]

Data Centre Power Maintenance 30/09/2025

Our primary hosting data centre has informed us that they intend to carry out essential power maintenance issues on 30/09/2025 starting at 11pm BST.

What’s happening?
The DC is upgrading critical power distribution equipment to strengthen resilience and prevent any recurrence of recent power issues.

When will this take place?
Start: Tuesday, 30th September 2025 – 10:00 PM (UK time)
End: Wednesday, 1st October 2025 – 6:00 AM (UK time)
Duration: Up to 8 hours

Which services are affected?
During this window, the following services will be unavailable

Access to ICUK Web Site
Control Panel Access
Linux VPS Hosting
Reseller and Shared EMail Platform (SMTP / IMAP / POP3 / Webmail)
Windows Reseller and Shared Hosting on servers 19 and 21
Linux Reseller and Shared Hosting on servers 30 - 43
Access to CIX Forums Web Interface and web site.


Why is this necessary?
Recent power issues have highlighted faults with existing equipment. This upgrade is a key step in ensuring a more stable and resilient environment for your services moving forward.

We apologise for the disruption this may cause and greatly appreciate your co-operation. DC engineers will carefully manage the process and will closely monitor services as they return online.

Fault Raising
During this window, urgent faults cannot be raised for leased lines or broadband, and all SLAs will be temporarily suspended. If you need assistance during this period, please email support@icuk.net with full details, and a Support engineer will respond as soon as possible.